Need a hand with THRIVE? Start with the FAQs below, or reach a human directly.
Email [email protected] and we'll get back to you as soon as possible.
THRIVE uses passwordless sign-in. On the login screen, enter your email to receive a one-time code. First-time members set a password after their first successful code sign-in. If you're locked out, request a new code from the login screen — there's no separate reset flow needed.
Tap the ⋯ menu on any post, comment, or profile and choose Report. Our moderation team reviews every report and will follow up if action is needed.
Email us at [email protected] from the address on your account and we'll process your deletion request within 30 days, per our Privacy Policy.
Membership upgrades are processed by Zeffy or Stripe depending on your organization and can take a few minutes to sync. If it's been longer than an hour, email us with your receipt and we'll fix it manually.
THRIVE's AI tools (resume review, job matching, interview prep, and more) are optional. Anything you submit is sent to a third-party AI provider to generate a response and is not used to train models. AI output is informational only, not professional advice. See our Privacy Policy for details.
Email us a description (and a screenshot, if you have one) and we'll get it in front of the team.